Privacy policy
Last updated: October 19, 2026
Puncheur Inc. ("Puncheur") respects your privacy. This policy explains, in plain terms, what personal information the puncheur.ca website collects, why, where it is kept and what your rights are. It applies to the website and to contact requests made through it.
1. Person responsible for personal information
Jean-Olivier Chamberland, President, Puncheur Inc.
Email: jo@puncheur.ca
2. What is collected and why
| Source | Information | Use | Basis |
|---|---|---|---|
| Contact form | Name, email, company (optional), message, preferred language, consent | Replying to your request and following up | Your consent |
| Meeting booking (HubSpot) | Name, email, chosen time, any details you add | Scheduling and holding the call | Your consent |
| Emails sent to jo@puncheur.ca | Email address, message content | Replying to you | Your consent |
| Hosting logs (Vercel) | IP address, browser and device type, pages requested, date and time | Running and securing the site, preventing abuse | Necessary to operate the site |
| Site analytics (Vercel Analytics) | Aggregated data: page views, referring site, country, device type. No cookies. | Understanding which pages are useful. Not used to identify you. | Necessary to operate the site; no data that identifies you |
What Puncheur does not do:
- sell your information
- use tracking or advertising cookies
- use Google Analytics
- make fully automated decisions about you
Fonts are served by the site itself, so no third-party request is made to display them.
3. Consent and withdrawal
- Form. To send a message, you must consent to your information being used to reply to you. The box is never pre-checked, and the form does not subscribe you to any mailing list.
- Cookies. The site uses only the cookies it needs to work, with no tracking or advertising cookies. There is therefore nothing to accept or decline.
- Withdrawal. To withdraw consent, write to jo@puncheur.ca. Withdrawal stops future use. It does not undo what was done before.
4. Providers that process your information
Puncheur uses the following providers, bound by contract, only for the purposes above:
- HubSpot, Inc.: customer relationship management. Form messages are sent to it by the site's server; no HubSpot script loads on the site. Meetings are booked on a page hosted by HubSpot, which applies its own cookies and privacy policy. Storage location: Canada (HubSpot's Montreal data centre). Form messages pass through the site's server, which may be located outside Quebec.
- Vercel Inc.: website hosting, logs and analytics. Storage location: United States.
- Microsoft Corporation: Microsoft 365 email for jo@puncheur.ca. Storage location: Microsoft data centres in Canada or the United States.
Your information is not shared with anyone else unless the law requires it.
5. Information stored outside Quebec
Some of these providers may store information outside Quebec, including in the United States. Before communicating information outside Quebec, Puncheur assesses whether it will be adequately protected there, as the law requires. Information stored in another country may be subject to that country's laws, including access requests from its authorities.
6. Retention
| Information | Retention period |
|---|---|
| Contact requests that don't lead to a mandate | 12 months after the last exchange, then deleted |
| Hosting logs | According to Vercel's retention policy |
| Client information | As long as the mandate requires, then 6 years after the end of the tax year concerned, as tax laws require |
At the end of the retention period, information is destroyed or anonymized.
7. Security
- Access to personal information is limited to the person responsible for it.
- The HubSpot, Microsoft 365 and Vercel accounts are protected by multi-factor authentication.
- Providers encrypt data in transit and at rest.
- Puncheur keeps a register of confidentiality incidents. If an incident presents a risk of serious injury, Puncheur notifies the Commission d'accès à l'information and the people affected.
8. Your rights
You can ask:
- to see the information Puncheur holds about you
- to have it corrected if it is inaccurate, incomplete or ambiguous
- to withdraw your consent
- to receive your information in a structured, commonly used technological format
- to know who has access to it and for what purpose
How to make a request. Write to jo@puncheur.ca. Puncheur may ask you to confirm your identity, and replies within 30 days of receiving the request. Requests are handled free of charge. Reasonable reproduction costs may apply; you would be told in advance.
9. Complaints
Contact the person responsible first, at jo@puncheur.ca. If you're not satisfied with the response, you can contact:
- the Commission d'accès à l'information du Québec: www.cai.gouv.qc.ca
- the Office of the Privacy Commissioner of Canada, for matters under federal law: www.priv.gc.ca
10. Minors
The site is intended for business professionals. It is not directed at children under 14, and Puncheur does not knowingly collect their information.
11. Changes
This policy may be updated. The date of the last update appears at the top of the page. Significant changes will be flagged with a notice on this page.
12. Language
This policy is published in French and English. In case of discrepancy, the French version prevails.